Terms of Service — Closework

General information

Welcome to Closework. In these terms, "we", "us" and "our" refer to Closework, operated by LUMEN, Uruguay. Closework operates this store and website, including all information, content, features, tools, products and services made available to you, the customer (the "Services"). Closework runs on Shopify's technology, which enables us to provide the Services.

The following terms and conditions, together with any policy referenced in this document (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and cover areas such as warranties, disclaimers and limitation of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with these Terms of Service or with the Privacy Policy, you must not use or access our Services.

Section 1 — Who we are

Closework is a consumer brand operated by Lumen Store, a sole proprietorship based in Uruguay.

• Brand: Closework

• Operating entity: Lumen Store

• Operator: LUMEN

• Country of operation: Uruguay

• Website: tryclosework.com

• Support email: support@tryclosework.com

Your purchase contract is with Lumen Store, trading as Closework. Charges for purchases made on this site appear on your card or PayPal statement as CLOSEWORK.

We sell to customers in the United States, and our products ship from the distribution centers of our international fulfillment partners. We state this openly rather than presenting ourselves as a U.S.-based operation.

Section 2 — Access and account

By accepting these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping details. You represent and warrant that all information you provide in our store is correct, current and complete, and that you have all necessary rights to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

Section 3 — Our products

We have made every effort to display our products accurately in our online store. Please note that colors and product appearance may differ from how they appear on your screen, depending on the device you use and its settings.

The Closework Visor is a magnifying visor with LED illumination and interchangeable lenses. It is a consumer product for close-up work such as sewing, crafts, model making and reading. It is not a medical device. It is not intended to diagnose, treat, cure or prevent any condition, and it is not a substitute for prescription eyewear or for professional eye care. If you have a concern about your eyesight, please consult a qualified professional.

Product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time, and we may limit the quantities of any product we offer to any person, geographic region or jurisdiction.

Section 4 — Orders

When you place an order, you are making an offer to purchase. Closework reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before we accept it. Please review your order carefully before completing your purchase, as we may not be able to process a cancellation request after an order has been accepted and dispatched.

If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or telephone number you provided when the order was placed.

You may return or exchange your purchase in accordance with our Refund Policy.

You represent and warrant that your purchase is for your own personal or household use, and not for resale or commercial export.

Section 5 — Prices and billing

All prices are shown and charged in United States Dollars (USD).

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, and will be shown in the order confirmation emailed to you.

Shipping is free on all orders within the United States, and import duties and tariffs are included in the price shown at checkout. No additional customs charge will be collected from you on delivery. Sales tax is applied where we are required to collect it, and is shown at checkout when it applies.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store, and to update that information promptly so that we can complete your transaction and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorized to use the payment method for the purchase, (iii) the charges you incur will be honored by your payment provider, and (iv) you will pay the charges you incur at the posted prices, including any applicable taxes.

Section 6 — Shipping and delivery

Shipping terms, delivery estimates and tracking are set out in our Shipping Policy, which forms part of these Terms.

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, by customs processing or by events beyond our control. Once we transfer products to the carrier, title and risk of loss pass to you — subject always to our Refund Policy and to the resolution we offer for parcels lost in transit.

Section 7 — Returns and refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms. Nothing in these Terms limits the rights that applicable consumer protection law gives you.

Section 8 — Intellectual property

Our Services, including but not limited to all trademarks, brands, text, samples, images, graphics, product reviews, video and audio, and the design, selection and arrangement of the same, are the property of Lumen Store, its affiliates or its licensors, and are protected by applicable intellectual property laws.

These Terms allow you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent. Except as expressly provided here, nothing in these Terms grants you any license or right under any patent, trademark, copyright or other intellectual property of Lumen Store, Shopify or any third party. All rights not expressly granted here are reserved.

The Closework name, logo, product names and designs are trademarks of Lumen Store. You must not use them without our prior written permission. The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

Section 9 — Third-party tools and links

You may be given access to third-party tools as part of the Services, which we neither monitor nor control. You acknowledge and agree that we provide access to such tools "as is" and "as available", with no warranties, representations or conditions of any kind and without any endorsement. We will have no liability arising from or relating to your use of optional third-party tools, and any use you make of them is entirely at your own risk and discretion.

The Services may contain links to websites operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party material or website. If you choose to leave the Services to access third-party material or sites, you do so at your own risk. Please review the third party's policies and practices carefully before entering into any transaction. Complaints, claims or questions about third-party products and services should be directed to that third party.

Section 10 — Relationship with Shopify

Closework operates using Shopify's technology, which enables us to provide the Services. However, any sale or purchase you make in our store is made directly with Lumen Store, trading as Closework. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Closework, including any injury, damage or loss resulting from the purchase of products. You expressly release Shopify and its affiliates from any claim, damage or liability arising from or relating to your purchase and transaction with Closework.

Section 11 — Privacy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's privacy policy. By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in a country other than where you reside, for the purpose of providing the Services. Please review our Privacy Policy for more information.

Section 12 — Reviews and feedback

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display that feedback in any medium and for any purpose, including commercial use.

You also represent and warrant that: (i) you own or hold all necessary rights to the feedback; (ii) you have disclosed any compensation or incentive you received in connection with submitting it; and (iii) your feedback complies with these Terms. We have no obligation to keep feedback confidential, to pay compensation for it, or to respond to it.

Testimonials & Product Reviews Disclaimer:

Reviews and testimonials displayed on this website may include feedback and product ratings sourced from our verified manufacturing and supply chain partners. These reviews represent actual product performance and user experiences from items manufactured under the same specifications.

We may, but are not obliged to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates the intellectual property rights of any party or these Terms.

Section 13 — Errors, inaccuracies and omissions

Information on the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any error, inaccuracy or omission, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice — including after you have placed your order.

Section 14 — Prohibited uses

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable regulation, rule or law; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage or intimidate any of our staff or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of unsolicited advertising or promotional material; (h) to impersonate any other person or entity; or (i) to engage in any conduct that restricts or inhibits anyone else's use of the Services, or that may harm Closework, Shopify or users of the Services.

You further agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, scrape, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) phish, pharm or pretext the Services; (e) use robots, spiders, scraping, data harvesting tools, artificial intelligence tools (such as agentic AI) or automated means to access the Services; or (f) interfere with, circumvent or bypass the security or authorization features of the Services. We reserve the right to suspend, disable or terminate your access at any time, without notice, if we determine that you have breached any part of these Terms.

Section 15 — Termination

We may terminate this agreement or your access to the Services at our sole discretion at any time and without notice, and you will remain liable for all amounts due up to the date of termination.

The following sections survive termination: Intellectual Property, Reviews and Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy, and any other provision that by its nature should survive.

Section 16 — Disclaimer of warranties

Information presented on or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on it is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY CLOSEWORK, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

Section 17 — Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLOSEWORK, LUMEN STORE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, REVENUE, SAVINGS OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THEM, EVEN IF ADVISED OF THE POSSIBILITY.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including your rights under applicable consumer protection law.

Section 18 — Indemnification

You agree to indemnify, defend and hold harmless Closework, Lumen Store, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including attorneys' fees, payable to any third party arising out of: (1) your breach of these Terms of Service; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

Section 19 — Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms without affecting the validity of the remaining provisions.

Section 20 — Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.

These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and us, and govern your use of the Services, superseding any prior agreements or communications, whether oral or written.

Section 21 — Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent and without notice to you.

Section 22 — Governing law and jurisdiction

These Terms of Service, and any separate agreement under which we provide Services to you, are governed by and construed in accordance with the laws of the Eastern Republic of Uruguay, where Lumen Store is established. You and Closework submit to the jurisdiction of the competent courts of Uruguay, except where the mandatory consumer protection law of your place of residence provides otherwise.

Section 23 — Headings

The headings in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

Section 24 — Changes to these Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting the update on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services after any change is posted constitutes acceptance of that change.

Section 25 — Contact information

Questions about these Terms of Service should be sent to support@tryclosework.com. We reply within 24 to 48 hours, Monday to Friday.

Closework is operated by LUMEN, Uruguay.

Last updated: September 6, 2026