Contact — Closework

We are a small team and we answer our own emails. There is no phone queue and no chatbot.

Email us

support@tryclosework.com

We reply within 24 to 48 hours, Monday to Friday. Emails that arrive over the weekend are answered on Monday.

When you write, please include your order number if you have one. It saves us an email and gets you an answer faster.

What to write to us about

• Where is my order? Include your order number. Estimated delivery is 8 to 12 business days from the day you order; if it has been longer than that, we will trace it with our logistics partner.

• I want to return something. Write "return request" and your order number. You have 30 days from delivery, for any reason, and we pay the return shipping.

• Something arrived damaged. Send a few clear photos of the product and the packaging along with your order number. We will replace it or refund you in full.

• I need to change my shipping address. Write within 24 hours of ordering and we will fix it if the order has not shipped yet.

• A question before you buy. Ask. We would rather answer a question than process a return.

Business details

Closework is operated by LUMEN, Uruguay.

• Brand: Closework

• Website: tryclosework.com

• Support email: support@tryclosework.com - responses: tryclosework@outlook.com

• Business address: lumen.store@outlook.com

Our products ship to the United States from the distribution centers of our international fulfillment partners. Charges appear on your statement as CLOSEWORK.

Last updated: September 6, 2026