Refund Policy — Closework

Our 30-day money-back guarantee

Try your Closework Visor at home. If it isn’t right for you, request a full refund within 30 days of delivery.

You do not need to send the product back.

• You can open the packaging and use the visor.
• There are no return shipping costs or restocking fees.
• You do not need to explain why it wasn’t right for you.
• Refunds go to your original payment method, not store credit.

How to request a refund

Email support@tryclosework.com with your order number and the words “refund request.”

We respond within 24 to 48 hours, Monday to Friday, to confirm your order and help process your request. No return label or parcel drop-off is required.

Please submit your request within 30 days of delivery. You only need to contact us within that period; our response and processing time do not affect your eligibility.

Refunds

Once we confirm your refund request, we process the refund within 5 to 10 business days.

We refund the full amount you paid for the refunded items, including applicable taxes. If your entire order is refunded, we also refund any original shipping charge you paid.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the credit.

Damaged, defective, incomplete or incorrect orders

Email support@tryclosework.com with your order number and a few clear photos showing the issue. For a problem that cannot be shown in a photo, a short video can help.

Once we confirm the issue, you may choose a free replacement or a full refund. You do not need to return the affected product.

Photos or videos are requested to help us resolve product issues; they are not required for a standard satisfaction refund under our 30-day guarantee.

Orders that never arrive

If your parcel is confirmed lost in transit, you may choose a free replacement or a full refund, including any shipping charge you paid.

If your order is late, contact us so we can investigate. See our Shipping Policy for information about delivery estimates and tracking.

Cancellations

To cancel an order, email us as soon as possible.

If the order has not been dispatched, we will cancel it and issue a full refund. If it has already shipped, you can use our 30-day money-back guarantee once it arrives.

Exchanges

We do not process direct exchanges. If you would prefer a different item, contact us to request a refund under this policy and place a new order separately.

Any shipping charges for the new order will be shown at checkout. Replacements for damaged, defective or incorrect items are shipped free of charge.

Questions

Email support@tryclosework.com. We respond within 24 to 48 hours, Monday to Friday.

Closework is a trade name of Lumen Store, operated by LUMEN, Uruguay.

Last updated: October 6, 2026