Shipping policy

Shipping Policy — Closework

Closework ships free to any address in the United States. This page tells you exactly how long delivery takes, where your order ships from, and what to do if something goes wrong. We would rather tell you up front than have you find out on day nine.

Where we ship

We ship to addresses within the United States only. We are not able to fulfill orders to any other country at this time, and orders placed for delivery outside the United States will be cancelled and refunded in full.

Shipping cost

Shipping is free on every order. There is no minimum purchase and no handling fee.

Processing time

Orders are prepared and dispatched within 1 to 2 business days of payment. Orders placed on weekends or U.S. public holidays are processed on the next business day.

Estimated delivery time

Estimated delivery is 8 to 12 business days from the day you place your order, processing included.

This estimate is honest, not optimistic. Your order ships from the distribution centers of our international fulfillment partners, and we would rather you plan around a real date than be disappointed by a date we invented. The same estimate appears on the product page and in your order confirmation email.

Delivery times are estimates, not guarantees. Carrier delays, weather and holiday periods can extend them.

Tracking

Every order includes tracking. You will receive a tracking number by email as soon as your order leaves the fulfillment center, normally within 2 to 3 business days of your purchase.

If you have not received a tracking number within 5 business days of your order, email us at support@tryclosework.com with your order number and we will check the status for you.

Duties, customs and taxes

There is nothing to pay on delivery. Import duties and tariffs are already included in the price you pay at checkout. Our carrier will not ask you for any additional payment, and no customs fee will be collected from you when your order arrives.

Delivery address

Please check your shipping address carefully before completing your order. If you notice a mistake, email us at support@tryclosework.com within 24 hours of ordering and we will correct it if the order has not yet been dispatched.

If a parcel is returned to sender because the address was incomplete or incorrect, we will contact you to arrange a reshipment or issue a full refund.

Late, lost or undelivered orders

If your order has not arrived after 12 business days, email us at support@tryclosework.com with your order number. We will trace the parcel with our logistics partner and keep you updated.

If a parcel is confirmed lost in transit, you choose: we send a replacement at no cost, or we refund you in full. You are never left holding the loss for a parcel that did not arrive.

Questions

Email support@tryclosework.com. We reply within 24 to 48 hours, Monday to Friday.

Closework is operated by LUMEN, Uruguay.

Last updated: September 6, 2026

Contact — Closework

We are a small team and we answer our own emails. There is no phone queue and no chatbot.

Email us

support@tryclosework.com

We reply within 24 to 48 hours, Monday to Friday. Emails that arrive over the weekend are answered on Monday.

When you write, please include your order number if you have one. It saves us an email and gets you an answer faster.

What to write to us about

Where is my order? Include your order number. Estimated delivery is 8 to 12 business days from the day you order; if it has been longer than that, we will trace it with our logistics partner.
I want to return something. Write "return request" and your order number. You have 30 days from delivery, for any reason, and we pay the return shipping.
Something arrived damaged. Send a few clear photos of the product and the packaging along with your order number. We will replace it or refund you in full.
I need to change my shipping address. Write within 24 hours of ordering and we will fix it if the order has not shipped yet.
A question before you buy. Ask. We would rather answer a question than process a return.

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